This PhD thesis falls within two scientific areas, which are comfort evaluation and multiple criteria decision aiding. The main purpose is to develop a model in order to evaluate trains on the comfort point of view, as percieved by passengers. The developed approach is based on three main steps of developing a multiple criteria decision aiding model. The first one consists on defining and formalizing the criteria of comfort. In the second step, the scales of each considered criterion must be built in order to evaluate the trains on these last. The third step aims at aggregating the criteria, using multiple criteria aggregation methods, in order to obtain an overall comfort evaluation of trains. For this purpose, the decision maker’s preferences must be elicited
