Radio Frequency IDentification allows quick and secure identification of objects. In mass customisation systems, RFID technologies can be peculiarly efficient, because they are able to support the complex flows of information which characterize these systems.In this study, we focus on RFID technologies effects on configuration to order (CTO) systems.We base the research on an existing case in order to obtain reliable information directly usable by decision makers. The rarity of studies offering quantitative, detailed and real case based measures makes the originality of this thesis.RFID technology implementation's effect is analysed by a discrete event simulation approach and is presented in two levels:The first level relates direct changes brought about by RFID (e.g. faster execution of the many checks due to the wide range of products, reduced workload for resources…). These changes have an impact on system's performance in terms of lead time, late orders' rate, etc.The second level is axed on deeper changes occurring due to the increased product visibility and the ease of collecting large amounts of data with an RFID technology.These changes mainly focus on the dynamic allocation of workload. Reconsidering of processes and proposing changes deeper than the simple direct technology impact is a breakthrough, in this study, because of the lack of publications highlighting this benefit adequately.In conclusion, RFID contribution in CTO systems and, extensively, in assembly to order systems may be undeniable. Moreover, beyond the direct technology impact, rethinking how the system works by exploiting the deeper potential of technology can increase profits.
