The Dial a Ride Problem (DRP) is to take passengers from a place of departures to places of arrivals. Different versions of the dynamic Dial a Ride Problem are found in every day practice; transportation of people in low-density areas, transportation of the handicapped and elderly persons and parcel pick-up and delivery service in urban areas. In the DRP, customers send transportation requests to an operator. A request consists of a specified pickup location and destination location along with a desired departure or arrival time. The ultimate aim is to offer an alternative to displacement optimized individually and collectively. The DRP is classified as NP-hard problem that’s why most research has been concentrated on the use of approximate methods to solve it. Indeed the DRP is a multi-criteria problem, the proposed solution of which aims to reduce both route duration in response to a certain quality of service provided. In this thesis, we offer our contribution to the study and solving the DRP in the application using a multi agent system based on the Multi-Objective Simulated Annealing Algorithm
