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Internal marketing as a new alternative for the service employees' performanc...
International audience -
Management des Perceptions sur la Qualité du Service en Technologie d'Informa...
This study aims at evaluating the perception gaps about the service quality between Information Technology (IT) service providers and their clients. In order to do so,... -
Front-line Employee versus Customer Perceptions of Quality Attributes
International audience -
Managing Retention in Service Relationships
International audience
