-
Does Customer Satisfaction lead to Accurate Earnings Forecasts?
International audience -
Is customer satisfaction a relevant metric for financial analysts?
published on line : 2011/01/08 -
Use of emergency transshipment as a mode of cooperation for improving the man...
The lateral emergency transshipment in distribution systems consists in organizing inventory transferts between retailers to face shortage situations. Its... -
The roots of brand loyalty decline: An international comparison
International audience -
Customer Experience Management : beyond satisfaction surveys, measuring the l...
The purpose of this thesis is to make both a theoretical and operational contribution, concerning the measure of the lived experience as a key factor to an effective... -
Managing Retention in Service Relationships
International audience -
Do hotels' "green" attributes contribute to customer satisfaction?
International audience
