From a content analysis of 30 semi-structured interviews of mobile users, this research explores the use of mobile apps and investigates their perceived value for consumers. The main results reveal 8 uses of mobile apps and conceptualize their consumption value as an overall assessment made up of five dimensions: the optimal choice value, the situational value, the utilitarian value made up of 3 sub-dimensions (economic, convenience and informational), the hedonic value made up of 3 sub-dimensions (aesthetic, playfulness and reinsurance) and the social linking value. In a managerial perspective, understanding the different dimensions of a mobile app consumption value can help identify those hitherto untapped, that the brand could use consistently with its positioning. This is a strategic issue for brands, concerned with the mobilization of this tool in their cross-channel strategy.
Usages et valeurs des applications mobiles pour les consommateurs : quelles implications pour les distributeurs ?