-
Call centers with hyperexponential patience modeling
International audience -
Emprise de la gestion et violence symbolique
Traduit de "Predomínio da Gestão e violência simbólica". Revista Brasileira de Saúde Ocupacional, vol. 37, n° 126, 2012, pp. 225-242 -
Queues with waiting time dependent service
International audience -
A solution for reallocating public bike among bike stations
International audience -
Les Philippines, un pays émergent dans la mondialisation ?
National audience -
La mise en jeu du corps dans l'activité de téléphonie
International audience -
Optimization of multi-channel and multi-skill call centers
Call centers have been introduced with great success by many service‐oriented companies. They become the main point of contact with the customer, and an integral part...
